New job vacancy for ModernETH

ModernETH Outsource PLC: Customer Service Representative Vacancy

ModernETH Outsource PLC (ModernETH) is a technology-focused outsourcing center established in January 2008, located in Addis Ababa, Ethiopia, with international offices in the United States and UAE. We specialize in creating user-friendly web and mobile experiences, offering services in software development, web design, mobile app development, graphic design, maintenance, and support. Additionally, we import and trade a variety of ITC tools and machines based on our clients’ needs.

Position: Customer Service Representative

Qualifications:

1. BSc or BA Degree
2. Proficient English communication skills
3. Computer literacy with strong keyboard skills
4. Experience in the call center industry (a plus)
5. Problem-solving abilities and troubleshooting skills
6. Professional demeanor with a customer service orientation

Responsibilities:

1. Clear, accurate, and timely communication with customers using effective problem-solving and troubleshooting techniques, exhibiting strong language proficiency.
2. Maintain high levels of customer satisfaction in alignment with campaign benchmarks.
3. Attention to detail, ensuring compliance with legislative and legal requirements for each call, understanding customer inquiries and details.
4. Maintain an organized and secure office environment.
5. Manage calls from logging to resolution by collaborating with the dispatch department and ensuring customer satisfaction.
6. Adhere to recommended Call Average Handling times for specific campaigns.
7. Achieve required quality assessment scores and meet all legal and compliance requirements during calls.
8. Escalate technical queries/faults to specific departments when necessary.
9. Make decisions based on training manuals, customer scripts, defined call flows, decision trees, and Team Leader guidance.

Location: Addis Ababa

Deadline: August 12, 2023

How To Apply:
Interested and qualified candidates can apply via email at talent@mmcytech.com

Contact Information:
Phone: +251-903731001
Address: 11th Floor, Kasanchis, next to Jupiter Hotel Bloomtech bld, Addis Ababa, Ethiopia

---

---

---