VisionFund Micro Finance Vacancy 2024

VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in four of the Regional States of the country.

The MFI is currently looking for candidates. The successful candidates will have skills and experience that meet the following requirements:

VisionFund Micro Finance Vacancy 2024, For Fresh Graduates:

Position: Call center representative/Telephone Operator

Job Requirements:

• BA Degree in Marketing, Economics, Business Administration, Banking & Finance, Management or related fields
• Excellent communication and interpersonal skills.
• Multilingual/ speaks different local languages
• Strong active listening skills.
• The ability to problem-solve and think critically.
• Proficient in typing and using a computer.
• Ability to work independently and as part of a team.
• Ability to multi-task and prioritize in a fast-paced environment.
• A positive and professional attitude.

The position holder will be the first point of contact for our customers via phone. She/he will be responsible for handling a high volume of inbound and outbound calls, providing exceptional customer service, and resolving inquiries in a timely and efficient manner.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Answer incoming calls from customers in a friendly and professional manner.
• Listen attentively to customer concerns and identify their needs.
• Provide accurate and helpful information about our products or services.
• Troubleshoot and resolve customer issues efficiently.
• Transfer calls to the appropriate department or representative when necessary.
• Document customer interactions in a clear and concise manner.
• Upsell or cross-sell products or services when appropriate (depending on the company).
• Maintain a positive and professional demeanor at all times.
• Meet daily call volume and performance targets.
• Compiles periodic report
• Performs other related duties as may be assigned by the supervisor.

Place of Work: Head Office, Addis Ababa

Deadline: Apr 10, 2024

How to Apply:

Candidates who fulfill the above requirements can submit the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials to: VFE_Vacancy@wvi.org

• Please specify the job title and location when you apply
• Women applicants are highly encouraged to apply

Note: Only shortlisted candidates will be contacted for subsequent assessment.

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