Ahadu Bank S.C Job Vacancy 2023 Apply now

Position 1: Customer Services Officer -I

Minimum Qualification: Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration or related fields of studies.

Experience Requirement: 1 (One) year of relevant experience in a Bank or 2 years at Micro Finance institutions.

Responsibilities:

• Handles cash and non-cash transactions and all customer requests at the branch.
• Handles account maintenance, payment, and collection transactions, and responds to customer enquiries.
• Makes/checks front office customer service support at the branch.

Competencies Required:

• Understanding of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions and capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Excel. Excellent command of Microsoft Office and good command of the core banking system.

Place of Work: Addis Ababa and Jimma

Position 2: Customer Service Officer II

Minimum Qualification: Bachelor’s Degree in a business-related field e.g. Accounting, Management, Economics, Business Administration.

Experience Requirement: 2 (Two) years of relevant experience in a Bank.

Responsibilities:

• Makes/checks front office customer service support at the branch.
• Handles account maintenance, payment, and collection transactions, and responds to customer enquiries.
• Handles cash and non-cash transactions and all customer requests at the branch.

Place of Work: Addis Ababa and Jimma

Position 3: Senior Customer Services Officer

Minimum Qualification: Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration or related fields of studies.

Experience Requirement: 5 (Five) years of relevant experience in a Bank

Responsibilities:

• Provides front office customer service support at the Branch
• Handles account management transactions
• Responds to customer enquiries
• Handles cash and non-cash transactions and all customer requests at the branch.

Place of Work: Addis Ababa

Position 4: Branch Manager I

Minimum Qualification: Bachelor’s Degree in Banking & Finance, Accounting, Management, Economics, Business Administration or other related fields of studies.

Experience Requirement: Minimum of seven (7) years of professional experience at a Bank out of which One (1) Year as Customer Services Manager or equivalent role.

Responsibilities:

• Plans, organizes, leads, and controls the banking activities of a branch office.
• Ensures that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff.
• Coordinates the sales/business development efforts of the branch.
• Leads the customer service initiatives and guides branch operational excellence.
• Prepares and submits annual budget, work plan and activity and progress reports.
• Participates in various community activities and keeps close touch with the business community to promote services offered by the Bank.

Competencies Required:

• Excellent teambuilding and analytical skill
• Ability to work under pressure
• Sufficient knowledge of modern management techniques;
• Excellent organizational skills;
• Ability to distribute sales targets and production goals to staffers and manage achievement;
• Knowledge of commercial business law, sector rules and regulations;
• Results driven and customer focused
• Leadership and human resources management skills

Deadline: July 01, 2023

How To Apply:

Interested and qualified applicants shall apply by clicking the button below:

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