Safaricom Telecommunications Ethiopia PLC new job 2022

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  • February 1, 2022
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Safaricom Telecommunications Ethiopia PLC new job 2022 via EthioLancer
company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you.

We are pleased to announce the following vacancy for Customer Experience Trainer within the Customer Experience Function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.Detailed Description

Reporting to the Customer Experience Training Manager the role holder is responsible for preparing and delivering best in class training to the agents in the Contact Center

Safaricom Telecommunications Ethiopia PLC new job 2022

Job Responsibilities

Safaricom Telecommunications Ethiopia PLC new job 2022

Design and develop customer experience training materials, such as digital presentations, how-to manuals, and instructional videos.
Coordinate and plan training sessions in collaboration with HR Talent and Capability and the Workforce planning teams.
Facilitate in providing training sessions, develop appropriate objectives and ensure achievement for same.
Provide technical support and onboarding services to all new recruits in conjunction with the HR Shared services team.
Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
Conduct surveys and evaluations to ensure their training materials are effective
Coordinates efforts with the Quality Team to assist in the quality improvement process of the agents
Maintains and completes all documentations for all training programs (Class roster, training logs and other forms as determined on the program)
Finds new ways to be more effective in the delivery of the training to the agents. Learn new techniques to improve classroom facilitation skills.

Job Requirements

Degree in Human Resources, or a related field.
Certification in business training/coaching and, education psychology/training skills is preferred.
At least 4 years’ experience working as a contact centre trainer or team leader.
Familiarity with learning management systems, eLearning software and presentation software
Combination of education and experience in applying adult education theories and the principles of systematic design of training and evaluation.
Strong writing and record keeping ability for reports and training manuals
Strong teaching abilities and mentoring skills.
Excellent consulting skills, (critical thinking, problem solving, decision making, and influencing)
Good communication (English and Fluency in 2 major Ethiopian Languages), interpersonal, and conflict resolution skills.
Candidate should be willing to travel across the Regions on a regular basis

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